Privacy Policy

At Sno Clinics, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable UAE data protection laws, including Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We may collect and process the following categories of personal data:

  • Personal Identification Information: Name, date of birth, gender, nationality, Emirates ID, and other identifiers.
  • Contact Information: Phone number, email address, and postal address.
  • Health Information: Medical history, diagnosis, treatment records, prescriptions, and other healthcare-related information.
  • Financial Information: Payment and billing details.
  • Usage Data: IP address, browser type, and data about your interaction with our website and services.

2. How We Collect Information

We collect personal data through the following means:

  • Direct Interactions: When you complete forms on our website, contact us, or visit our clinics.
  • Automated Technologies: Cookies, analytics tools, and server logs that track website usage and preferences.
  • Third-Party Sources: With consent or where legally permitted, we may receive information from insurance providers or healthcare partners.

3. How We Use Your Information

Your personal information may be used to:

  • Provide personalized healthcare services and consultations.
  • Contact you regarding appointments, service reminders, or follow-ups.
  • Comply with legal, regulatory, or insurance obligations.
  • Improve our website, services, and patient care experience.
  • Process payments and manage billing.

4. Sharing Your Information

We respect your privacy and only share your data when necessary:

  • With authorized healthcare professionals and internal staff for treatment and service coordination.
  • With trusted third-party service providers (e.g., payment processors, IT systems) under strict confidentiality agreements.
  • With legal or government authorities when required by UAE law.

We do not sell or rent your personal data to any third parties for marketing or commercial purposes.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Encrypted databases and secure servers.
  • Role-based access for authorized personnel only.
  • Regular security audits and data protection protocols.

Please note that no data transmission or storage method is completely secure, and we cannot guarantee absolute protection.

6. Your Rights

Under UAE data protection regulations, you have the right to:

  • Access your personal data and request a copy.
  • Correct or update inaccurate information.
  • Withdraw consent for data processing at any time.
  • Request deletion of your personal data, subject to applicable laws.

To exercise these rights, contact us at:

Email: info@snoclinics.com
Phone: +971 800 239355

7. Cookies Policy

Our website uses cookies to enhance functionality and collect statistical data. You may disable cookies via your browser settings, though this may affect certain features of our site.

8. Updates to This Policy

We may periodically update this Privacy Policy. Changes will be posted on this page, with the updated effective date shown above. Continued use of our services after updates implies your acceptance.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is managed, please contact:

Sno Clinics
Villa 4, Plaza 30, Al Nahyan, Abu Dhabi, UAE
Phone: +971 800 239355
Email: info@snoclinics.com